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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Derek King

February 6, 2026

5  out of  5
rating by Derek King
"All these wonderful people at state farm on hwy.18 have helped me over the years and are so great at there jobs and help full and patience with me I will not ever go anywhere else. I love Susan and Garnetta so much they need a raise so I can get my money back for the lunches I been bringing them hahahahah."
We responded:
"Thanks Derek for your review. We always love seeing you at the office!"
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Myliyah Mack

February 6, 2026

5  out of  5
rating by Myliyah Mack
"Garnetta has a great personality and always helps me out"
We responded:
"Thanks so much for your review! We appreciate your business. "
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Latavia Coleman

January 31, 2026

5  out of  5
rating by Latavia Coleman
"Susan is always such a great help when i need her!"
We responded:
"Thanks so much for your review! We appreciate your business"
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Rich Herring

January 30, 2026

5  out of  5
rating by Rich Herring
"Garnetta is such a big help, she’s always there to help me whenever I call."
We responded:
"Thanks so much for your review Rich. We appreciate you!"
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Walt Thompson

January 29, 2026

5  out of  5
rating by Walt Thompson
"I have worked with Lance for over 5 years now, and he has consistently provided excellent service across all of my insurance needs - including auto, home, life and personal property coverage. He takes the time to explain policies clearly, makes recommendations and ensures we Have the right level of coverage without any unnecessary add-ons. I highly recommend him to anyone looking for outstanding service and dependability."
We responded:
"Thank you so much for your kind words and for taking the time to share your experience. It’s wonderful to hear that we provided you with excellent service and helped you find the right coverage. We truly appreciate your recommendation and look forward to continuing to support your insurance needs."
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Polly Lewis

January 22, 2026

5  out of  5
rating by Polly Lewis
"Appreciated all Ms Susan. She was extremely helpful. I am looking forward to working with her as my new agent"
We responded:
"We appreciate you leaving us a review Polly! We look forward to seeing you again soon. Thank you"
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Jb Steadham

January 22, 2026

5  out of  5
rating by Jb Steadham
"Susan Parker took such good care of us and very knowledgeable. Saved us lots of money I highly recommend going to see her!"
We responded:
"Thanks JB for you review! We appreciate your kind words about Susan. She does a great job for us. "
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Virginia Collier

January 13, 2026

5  out of  5
rating by Virginia Collier
"Susan and Garnetta always take such great care of me and my husband. Lance and his staff are always so friendly and helpful. I highly recommend his office for all your insurance."
We responded:
"Thank you so much for your review Mrs. Collier. We truly appreciate your business!"
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John Phillips

January 6, 2026

5  out of  5
rating by John Phillips
"Great customer service. Garnetta helped me big time"
We responded:
"Thanks so much for your review!! "
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Eddie Brooks

December 12, 2025

5  out of  5
rating by Eddie Brooks
"Great customer service. Garnetta was a great help"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Jamie Reeves

December 10, 2025

5  out of  5
rating by Jamie Reeves
"Susan is amazingggg. I’ve worked with her on several policies (two different homes and two autos) and cannot say enough about her. She is a go-getter, very knowledgeable, so easy and sweet to talk to, super responsive, and makes sure you’re covered on all the things. Our mortgage was about to increase by a few hundred dollars monthly due to escrow shortage (we were with a different insurance on our home) and she saved us that amount *per month* plus saved us money on our auto insurance while upping coverage on it all. I’m amazed. I completely trust her and 100% recommend her to anyone. She will take great care of you and you will be so glad you worked with her. If she ever moved elsewhere, I would follow her (not in a creepy way :))!! Thank you so much, Susan!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Mel

December 9, 2025

5  out of  5
rating by Mel
"Always takes of me and my families needs."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Henry Johnson

December 8, 2025

5  out of  5
rating by Henry Johnson
"They are always so nice. Garnetta and Susan need a raise they always go above and beyond!"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Jaelynn McGill

November 13, 2025

5  out of  5
rating by Jaelynn McGill
"Susan and Garnetta have the most amazing service in the entire world!!!!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Ciera

November 13, 2025

5  out of  5
rating by Ciera
"Amazing services and helped with my insurance"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Troy Williams

November 12, 2025

5  out of  5
rating by Troy Williams
"Susan did an excellent job assisting me with my insurance today. Very professional ans knowledgeable. I highly recommend this office for all your insurance needs."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Ellen Robinson

October 27, 2025

5  out of  5
rating by Ellen Robinson
"Lance Sceroler has been such a blessing. He made the insurance process simple, stress-free, and personal. Lance truly cares about his clients and goes above and beyond to make sure you feel supported and informed. He’s kind, honest, and someone you can genuinely trust. I’m so grateful for his help and couldn’t recommend him more!"
We responded:
"Thanks for your great review Ellen! It was a pleasure to work with you! Call us anytime if you need anything"
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Gray Jackson

October 27, 2025

5  out of  5
rating by Gray Jackson
"Lance Sceroler provides exceptional service and genuine care for his clients. He makes insurance simple and always goes the extra mile, highly recommend!"
We responded:
"Thanks Ms. Jackson. We appreciate your kind words and look forward to working with you on your insurance needs."
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Margie Frye

October 27, 2025

5  out of  5
rating by Margie Frye
"I cannot say enough great things about Lance from State Farm! From the very first conversation, he was incredibly professional, friendly, and patient in explaining all my options. He made what could’ve been a confusing process simple and stress-free. Lance went above and beyond to make sure I had the best coverage for my needs at a fair price — and even followed up afterward to make sure everything was perfect. It’s rare to find someone who genuinely cares about their clients the way Lance does. He’s knowledgeable, dependable, and truly makes you feel like more than just a customer. If you’re looking for someone who will go the extra mile and make insurance easy to understand, Lance is your guy. Highly recommend him and the entire State Farm team!"
We responded:
"Thanks so much Margie! We appreciate you and your family and look forward to seeing you again soon. "
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Andrew Thompson

October 27, 2025

1  out of  5
rating by Andrew Thompson
"The people in this office are rude. The man hung up on my face this morning after I asked for him to send me my policy information due to me wanting to switch to somewhere else. They do not deserve to get anyone’s services. And if you are with this office I’d suggest going elsewhere."
We responded:
"Hi Anthony, Thank you for taking the time to share your experience. I’m sorry to hear that you felt the interaction was unsatisfactory. I want to assure you that I did not hang up during our call, as I strive to treat every customer with respect and professionalism. I emailed your policy to you yesterday as requested. Thank You"
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Jay Grishby

October 16, 2025

5  out of  5
rating by Jay Grishby
"The level of professionalism was satisfying. Also patient and caring."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Charles Graham

October 16, 2025

5  out of  5
rating by Charles Graham
"Amazing nice people at this office. Thank you all for kindness"
We responded:
"Thanks so much for your review! We appreciate your business and look forward to seeing you again soon!"
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James Lane

October 15, 2025

5  out of  5
rating by James Lane
"They are wonderful people, and have great customer service."
We responded:
"Thanks Mr. Lance for your review! "
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Peggy Dixon

October 2, 2025

5  out of  5
rating by Peggy Dixon
"I love coming into the office, they are always so nice."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Maggie

October 2, 2025

5  out of  5
rating by Maggie
"Garnetta and Susan take such great care of me so well at State Farm they take care of me like family. Would recommend this office to everyone!"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."